The Customer Support & Services division is the central competence centre responsible for all components and services that guarantee smooth operation after the installation of a machine – including prompt, uncomplicated individual advice and support provided by experts from a well-coordinated, global service team

Our service hotline: +49 (0)7445 181-181

Our experienced service team is available from Monday to Friday from 7a.m. to 6p.m. Our specialists answer questions, accept orders for spare parts, analyze machine malfunctions and put you through to the technical departments. Also contact our service team by e-mail: service(at)koch-pac-systeme.com

• Service hotline weekdays from 7 a.m. to 6 p.m.
• 24-Hour-Hotline possible
• Quick help by remote access to the control via modem or internet
• Regular inspections